Support

Open Zenelia and tap Try free first: guests get two free sessions. Then create a free account with your name, email and a password, or use Sign in with Apple. Your free account includes one training session a day, and you can start a 7-day free Premium trial anytime through the App Store.

Your 7-day free trial includes full access to all Premium features — the complete brain training library, AI daily coaching, full insights dashboard, and the monthly training report. You start the trial through the App Store, and it renews automatically as a paid subscription unless you cancel at least 24 hours before it ends.

A free trial becomes a paid subscription when it ends unless you cancel at least 24 hours before the trial ends. If you cancel, you keep the free plan: one session a day with four games, one for each skill. Your progress and data are always saved regardless of your subscription status.

Zenelia Live is a weekly ten-minute session for each region, in which your correct answers water a shared garden. Open to every account, free or Premium, in the new Live tab.

How it works

Each region's session is every Sunday at 7:30 PM, local time in that region. The Live tab shows your session in your own time.

The garden is open for 10 minutes. The lobby opens 10 minutes before, and you can join late.

Reminders are notifications that your own phone plans and shows, 30 minutes and 1 minute before a session. We do not send them from our servers. Zenelia Live asks for permission to show notifications only when you turn Remind me on, never when the app opens. Signing out or deleting your account cancels them on that phone.

If a reminder doesn't arrive, check that notifications are allowed for Zenelia in your iPhone's Settings.

A finished Live session counts toward your streak. Live doesn't use your daily session or change your scores.

Sprout and the garden helpers cheer and water along with you. They're characters, not players.

Other players never see your name, your email address or anything else about you. The garden shows a shared total, never who watered it. Today the app does not show how many people are in a session, a region or a week.

You can keep playing. Waters from a short break are counted when you're back.

With Premium, your AI coach reads your morning check-in, chooses today's games and sets the difficulty. You can also chat with it about your training anytime.

The AI coach offers general training guidance, can make mistakes, and does not give medical advice.

Each skill has its own level, set from your recent scores in that skill. It moves up or down one level at a time. If your check-in shows Poor or Okay sleep, or one of the two lowest moods, every game above Beginner is one level easier for that session. With Premium, you can also ask the coach to make the games easier or harder. On the free plan, levels go up to Easy.

Sessions you finish without a connection are now saved once you're back online.

No. Zenelia is a brain training app for general wellness. It is not a medical device and does not diagnose, treat, cure, or prevent any disease or condition, including dementia or Alzheimer's disease.

Game scores reflect how you performed in the app's games. They naturally vary with sleep, mood, difficulty, and practice, and they are not a medical or cognitive assessment. If you have concerns about your memory, thinking, or health, please talk to a qualified healthcare professional.

All subscriptions are managed through Apple. To manage or cancel: go to your iPhone Settings → tap your name at the top → Subscriptions → find Zenelia → Cancel Subscription. You can also visit apps.apple.com/account/subscriptions. Cancelling stops future renewals but you keep access until the end of your current billing period.

Refunds for App Store purchases are handled by Apple under Apple's policies, which you can request at reportaproblem.apple.com.

Gifts bought on our website are processed securely by Stripe, charged in the currency shown at checkout, and delivered to the recipient as a gift code by email. If a gift code has not been redeemed, you can ask for a refund within 30 days of purchase by emailing hello@zenelia.ai. Redeemed codes are not refundable, except where the law requires otherwise.

Lifetime access includes everything in the Yearly plan — full brain training library, AI daily coach, full insights, and monthly training report — with no recurring fees. Future Premium updates are included for as long as Zenelia is offered. Lifetime access is a one-time purchase.

Sign in to Zenelia with your account email and password on your new device. Your subscription status and all progress data will restore automatically. If your subscription doesn't appear, go to the Premium tab and tap "Restore Purchases," or contact us at hello@zenelia.ai.

Go to zenelia.com/redeem, enter your gift code and your email, then create an account in Zenelia using the same email. Lifetime premium access activates automatically.

Zenelia collects your name, email, session performance data, and daily mood/sleep check-in responses. We do not collect your precise location, contacts, biometrics, or payment information. Zenelia Live stores the sessions you join, the time you played, your waters, your region and the reminders you turn on. Coming in the next update For full details see our Privacy Policy.

Never. We do not sell, rent, or share your personal data with third parties for advertising or commercial purposes. Your data is used only to provide the Zenelia service. See our Privacy Policy for complete details.

Open Zenelia, tap your picture or initial at the top of Home, then Privacy & Data → Export My Data. Download a copy of your account, training history, scores and Zenelia Live records as a shareable file. When you are signed in, the export needs a connection. Coming in the next update

You can request permanent deletion of your account and all associated data at any time.

1. Cancel your subscription first via iPhone Settings → your name → Subscriptions → Zenelia → Cancel
2. Open Zenelia, tap your picture or initial at the top of Home, then Privacy & Data → Delete My Account
3. Your account is closed at once, and your training progress, with the Live days in it, is deleted from our servers right away.
4. Your data will be permanently removed from our servers within 31 days.
5. If you change your mind within that window, email hello@zenelia.ai and we will recover it.